Privacy Policy

1. Introduction

MetaSys Limited (a collective brand name representing METASYS SOLUTIONS PRIVATE LIMITED, METASYS LOGISTICS PRIVATE LIMITED, and METASYS SOLUTIONS LLC — together referred to as “MetaSys”, “we”, “us”, or “our”) operates metasysltd.com and provides AI transformation, software engineering, and global capability center services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website or submitting any form on our site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a form, request a consultation, or contact us through our website, we may collect:

• Name, email address, phone number, and WhatsApp number
• Company name, job title, and company size
• Project descriptions and business requirements
• Information about how you heard about MetaSys
• Any other information you choose to provide in form fields or messages

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address, browser type, and device type
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)
• Geographic location data derived from IP address

2.3 Information From Third Parties

We may receive information about you from third-party services we use to operate our website and business, including:

• Clutch.co: Review data and profile information from our listing on Clutch.co
• Google Analytics: Aggregated usage and behavior data about how visitors use our website
• Cal.com: Booking data when you schedule a consultation call through our website, including your name, email, and calendar preferences

3. How We Use Your Information

3.1 Responding to Inquiries and Consultation Requests

We use the information you provide to respond to your inquiries, assign an AI Architect to your request, and follow up with information relevant to your project needs. We aim to respond to all inquiries within 24 hours.

3.2 Sending Project Proposals and Scoping Documents

Where you have engaged in a consultation with MetaSys, we use your information to prepare and deliver fixed-price architecture proposals, scoping documents, and project materials relevant to your inquiry.

3.3 Providing and Improving Our Services

We use automatically collected data to understand how visitors use our website, improve site performance, diagnose technical problems, and develop new features and services. We do not use this data to build individual profiles for advertising purposes.

3.4 SMS and Text Message Communications

By providing your phone number on any MetaSys form and checking the SMS consent checkbox, you expressly consent to receive text messages (SMS) and WhatsApp messages from MetaSys at the phone number you provided. These messages may include:

• Follow-up communications regarding your inquiry or project
• Appointment reminders for scheduled consultation calls
• Project updates and status notifications
• Information about MetaSys services relevant to your inquiry

Message frequency will vary based on your engagement with MetaSys. Standard message and data rates may apply depending on your mobile carrier and plan.

You are not required to consent to SMS communications as a condition of receiving any service from MetaSys. You may opt out of SMS communications at any time by:

• Replying STOP to any text message from MetaSys
• Emailing hello@metasysltd.com with “Unsubscribe SMS” in the subject line
• Contacting us via WhatsApp and requesting removal

After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To opt back in, you may reply START or resubmit your information through our website forms.

For help, reply HELP to any MetaSys text message or contact hello@metasysltd.com.

MetaSys does not sell or share your phone number with third parties for their own marketing purposes. Your phone number is used solely for communications related to your inquiry and our services.

4. WhatsApp Communications

By providing your WhatsApp number on any MetaSys form, you consent to receive business communications from MetaSys via WhatsApp. These messages follow the same purposes and opt-out procedures described in Section 3.4 above. WhatsApp communications from MetaSys are limited to matters directly related to your inquiry, project, or ongoing engagement.

You may withdraw your WhatsApp consent at any time by contacting us at hello@metasysltd.com or by messaging us directly on WhatsApp to request removal.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate certain features, improve performance, and understand how visitors interact with our content.

Types of Cookies We Use

• Essential cookies: Required for the website to function. These cannot be disabled without affecting core site functionality.
• Analytics cookies: We use Google Analytics to collect aggregated data on page views, session duration, and user journeys. This data is anonymized and used only to improve our website.
• Preference cookies: These remember your settings and preferences across visits to improve your experience.

Opting Out of Google Analytics

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options” or “Preferences” menu. Note that disabling certain cookies may affect the functionality of our website, including form submissions and session management.

6. Data Sharing and Disclosure

MetaSys does not sell your personal data. We do not share your information with third parties for their own marketing or advertising purposes.

We may share your information with trusted service providers who assist us in operating our website and delivering our services, including:

• Hosting and infrastructure providers who store and deliver our website
• Email service providers (currently Resend) used to receive and manage form submissions
• Analytics providers (Google Analytics) who help us understand website performance
• Cal.com for managing and hosting consultation booking calendars
• SMS/communication providers (RingCentral) who facilitate text message communications where you have provided consent

All service providers are contractually required to protect your data and use it only for the purposes we specify.

We may also disclose your information where required by law, regulation, or court order, or to protect the rights, property, or safety of MetaSys, our clients, or others.

In the event of a merger, acquisition, or sale of all or a portion of MetaSys, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or use of your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law:

• Inquiry and contact form data is retained for up to 3 years from the date of submission.
• Project and engagement data is retained for the duration of the engagement plus 5 years to comply with contractual and legal obligations.
• Analytics data is retained in aggregated, anonymized form indefinitely and in identifiable form for up to 26 months (Google Analytics default).

You may request deletion of your personal data at any time by emailing hello@metasysltd.com. We will process deletion requests within 30 days, subject to any legal obligations requiring us to retain certain records.

8. Your Rights

Depending on your location, you have various rights with respect to your personal data.

Rights Under GDPR (UK and EU Users)

If you are located in the UK or European Union, you have the following rights under the UK GDPR and EU GDPR:

• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data in certain circumstances.
• Right to restrict processing: The right to request that we limit how we use your data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format.
• Right to object: The right to object to processing of your data for direct marketing or where we rely on legitimate interests.

Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to know: The right to request information about the categories and specific pieces of personal data we have collected about you and how we use it.
• Right to delete: The right to request deletion of personal data we have collected about you, subject to certain exceptions.
• Right to opt out of sale: MetaSys does not sell personal data. There is no sale to opt out of.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights

To exercise any of the rights described above, contact us at hello@metasysltd.com. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a request.

9. Data Security

MetaSys implements technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission via TLS/HTTPS
• Access controls limiting data access to authorized personnel only
• Regular security assessments of our infrastructure and third-party providers
• SOC 2-aligned practices applied to all client data handling

No method of data transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

In the event of a data breach that affects your personal data, we will notify affected users as required by applicable law, including within 72 hours of becoming aware of the breach where required under UK GDPR.

10. International Data Transfers

MetaSys operates delivery hubs in the United States, United Kingdom, and Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the UK ICO or European Commission
• Adequacy decisions where available
• Binding corporate rules within our group of companies

For UK users, we comply with UK GDPR requirements for international transfers, including the International Data Transfer Agreement (IDTA) framework. For EU users, we comply with Chapter V of the EU GDPR.

11. Children's Privacy

MetaSys services are directed exclusively to businesses and professionals. Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware that we have collected personal data from an individual under 18 without verified parental consent, we will take immediate steps to delete that information. If you believe we may have collected data from a minor, please contact us at hello@metasysltd.com.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If changes are material, we may provide additional notice by email or by posting a notice on our website homepage.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact us at:

For UK users, MetaSys is the data controller responsible for your personal data. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.